Wholesale questions.
The practical answers on accounts, quantities, pricing, shipping, custom work and quality support.
Read the answersBefore your first order.
Open an answer for the operating rule behind it. If your question depends on a custom product or packaging brief, send the details through the contact form.
Ask a specific questionNeed an account for prices?
Yes. Register once as a business buyer to unlock wholesale prices, choose sizes and place orders. Prices remain available whenever you are signed in.
Sample minimum?
You can order from one pair of a style as a paid sample. The buyer covers shipping; orders below $150 pay the fixed $7 shipping contribution.
How mixed pricing works?
The mixed-batch tier applies when one style reaches 30 pairs or the full cart reaches 50 pairs. Eligible styles and sizes can be combined in the same order.
Bulk pricing?
The bulk tier applies when a single style reaches 300 pairs. The price changes automatically in the cart as the quantity reaches the threshold.
Where do you ship?
The current checkout supports U.S. addresses only. Import duties, taxes and customs charges remain the buyer responsibility unless separately agreed in writing.
Dispatch time?
In-stock wholesale orders are normally prepared within 1-7 business days after payment and confirmation. The final transit time depends on the selected carrier route and destination.
Custom projects?
Private label starts at $300 in product value, with packaging and branding quoted from the actual project. OEM/ODM projects begin with a brief covering product direction, quantity, packaging, destination and timing.
Quality issue?
Report it within seven days of delivery with photographs and the order details. Approved quality issues are replaced and shipped again.
Can I cancel?
Unshipped orders may be cancelled. Orders that have already shipped are not returnable. Payment is collected in full before dispatch.
What the product should feel like.
Use the visual references to judge finish, shape and presentation alongside the written wholesale terms.
Still need a person?
Send the order value, destination or custom project brief if the answer depends on your exact requirement. Product and policy questions can be handled directly by the team.
Contact the team